Tour and Cruise Excursion - Terms & Conditions

Cancellation and payment policies

Cancellation 15 days before date of requested service: No Penalty

Cancellation Up to 15 days before date and time of requested service: 50% Penalty

Cancellation 48 hours before date and time of requested service: 75%

Penalty Cancellation 24 hours before date and time of requested service: 85% Penalty

Cancellation less than 24 hours before the service fully charged.

Transfer Services - Terms & Conditions

Section 1.

Our registration company Vat Code is IT019242990503 - BRCCLDL20G702G R.E.A. 166365

legal company
Theta Point Service di Burchi Claudio, Head office Via della Bigattiera 24 - 56128 PISA - Italy

contact numbers:
cell phone +39 3927080570 - FAX +39 050500470 Whatsapp +393927080570 e-mail

to inform of any changes last minute we will make sure to accomodate the changes promptly

Section 2.

Please read carefully to make sure all is transparent and clear and that when booking your airport or Train station-hotel transfer that the details you supply are correct. Please make sure all the details are correct that the correct date is supplied and time and pick up location indicated. tuscany-tours-excursions is not responsible for any information given incorrect.

Section 3.

Prices are for each transfer indicated in full the client is responsible for extra costs. The extra costs are if a flight is delayed the car (first hour there is no charge). Each hour extra € 30,00 - is charged on site by the driver. If a client does not show up for their private transfer there is no refund given. NO SHOW by the client no refund. If a client has given the wrong pick up details no refund is given.

Section 4.

If you have any special request then send an email directly to our head office For example you need to change the flight number or arrival airport or the train number and time has been changed send us an email and this will be adjusted accordingly on your booking please send the email to the following address

Section 5.

The services booked are all inclusive of taxes and tolls and insurance there are no hidden charges extra that will be charged. (apart from section 3 if this should occur)

Section 6.

Refunds: the transfers once they have been paid for are not refundable , we only refund in extreme circumstances which are as follows if the flight has been cancelled and only if you contact us by phone 24 hrs prior requarding the airport or port transfer being cancelled by bad weather condition or strikes only. (see contact numbers section 1) we will refund 50%

Section 7.

Missing a Flight if tuscany-tours-excursions has not been notified by the client we will not refund. (as the driver is on site). If a flight has been missed and the client has contacted us (see section 1 contact number ) we will charge and extra 50% of the following transfer to be serviced.

Section 8.

Luggages and Hand carrier. Once you have booked the size veichle if you have extra luggages we can refuse the transfer and no refund is given or the clients waits for correct size car to arrive that will accomdate the extra luggages paying the extra transfer cost.

Section 9.

Items left in the car tuscany-tours-excursions is not responsable for any items left in the car please check that one has collected everything from the car once arrived at your destination.

About your privacy:

Privacy policy

Cookie informations

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